I. RETURN AND REFUND POLICY
You can request a cancellation and refund of your order as long as it is within 24 hours of placing your order. After that time, our artists will be working on your artwork.
Unfortunately, because our items are customized and custom designed, no refunds can be given for cancellations. Our products are made according to unique specifications and cannot be sold to anyone else. In accordance with Spanish law Law 3/2014, March 27 (article 103), the right of cancellation does not apply to custom-made items.
However, we realize the possible exceptional circumstances related to the nature of the product we sell.
Therefore, we make refunds in the following cases: